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The Intelligent Knowledge Management Choice for Contact Centers
Powered by proprietary AI technology, Shelf makes finding, maintaining, and updating critical knowledge easier than ever before. Equip your agents to be more efficient and save on your bottom line.
The Best Company Content Sharing Platform. Period.
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Use Shelf to save time, prevent costly mistakes, and find new opportunities
Reduce Admin Overhead
Leverage AI to automatically gain insights into what content is most used and needs to be updated/ improved
Rated 4.93 / 5
Trusted by the World's Top Brands
Shorten Call Handle Times
Shelf has 14 different ways to quickly find information, including searching inside PDF's, Images and Docs
Shorten Setup and Ramp Up Time by Up to 50%
We take the friction out of the setup process by matching every new customer with a certified knowledge management expert. They help our customers create an information architecture, content conventions, and taxonomy so the platform is setup right from the start.
Shorten Setup and Ramp Up Time by Up to 50%
Modern, Award Winning Interface
Capterra, a Gartner Company, awarded Shelf with Top 1% honors in overall usability across the entire Enterprise Content Management Industry.
The Best Search in the Industry
Shelf has the most powerful search in the industry enabling agents to find keywords and open results in the exact location of documents, videos, audio and more
Pinpoint Accurate Document, Video and Audio Search
Achieve the content zen you’ve always wanted with an intuitive, clean way to organize your company’s resources. This isn’t just another storage solution. It’s a place to single out only the best, most relevant, and up-to-date content your team can use to get the job done.
Showcase your most important content from any location.
Eliminate duplicates and old versions of files.
Easily sort with tags, filters, and badges.
Pinpoint Accurate Document, Video and Audio Search
Manage links, Youtube videos, Linkedin profiles, web articles, social media posts, docs, presentations, PDF's, audio, video, Google Docs and more.
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"Our primary complaint with Microsoft Sharepoint was users' inability to actually find the information they were looking for... Shelf solves this problem for us with an incredible search and better organizing tools.
Tyler McClelland
Operations Manager at Trickle Up
Communications Officer at Trickle Up
Tyler McClelland
Request a Free Consultation
Analytics + AI Make Maintenance Easy
Leverage advanced analytics and Merlin AI™, to gain insights into how content is being used, what is getting out of date, which articles are most popular, and continually optimize your knowledge base so only high value, accurate information exists.
Analytics + AI Make Maintenance Easy
Integrate into Agent Workflows for Seamless Experience
Shelf integrates into the workflow of leading contact center solutions and CRMs, enabling users to access Shelf through the platforms they already use.
Integrate into Agent Workflows for Seamless Experience
A Powerful Solution Packed with Benefits
Ensure Accurate, Updated information
Be sure that trusted information is given on each call through smarter algorithms and analytics