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The Knowledge Base with the Best Search in the Industry

Powered by proprietary AI technology, Shelf makes finding, maintaining, and updating critical knowledge easier than ever before. Equip your agents to be more efficient and save on your bottom line.

The Best Company Content Sharing Platform. Period.

 

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Use Shelf to save time, prevent costly mistakes, and find new opportunities

Reduce Admin Overhead

Leverage AI to automatically gain insights into what content is most used and needs to be updated/ improved

Rated 4.93 / 5 

Trusted by the World's Top Brands

Shorten Call Handle Times

Shelf has 14 different ways to quickly find information, including searching inside PDF's, Images and Docs

Shorten Setup and Ramp Up Time by Up to 50%

We take the friction out of the setup process by matching every new customer with a certified knowledge management expert. They help our customers create an information architecture, content conventions, and taxonomy so the platform is setup right from the start.

Shorten Setup and Ramp Up Time by Up to 50%

Modern, Award Winning Interface

Capterra, a Gartner Company, awarded Shelf with Top 1% honors in overall usability across the entire Enterprise Content Management Industry.

The Best Search in the Industry

Shelf has the most powerful search in the industry enabling agents to find keywords and open results in the exact location of documents, videos, audio and more

Pinpoint Accurate Document, Video and Audio Search


Achieve the content zen you’ve always wanted with an intuitive, clean way to organize your company’s resources. This isn’t just another storage solution. It’s a place to single out only the best, most relevant, and up-to-date content your team can use to get the job done.   

Showcase your most important content from any  location.

Eliminate duplicates and old versions of files.

Easily sort with tags, filters, and badges.

 

Pinpoint Accurate Document, Video and Audio Search

Manage links, Youtube videos, Linkedin profiles, web articles, social media posts, docs, presentations, PDF's, audio, video, Google Docs and more.

Copyright © 2019 Shelf.io. All Rights Reserved

"Our primary complaint with Microsoft Sharepoint was users' inability to actually find the information they were looking for... Shelf solves this problem for us with an incredible search and better organizing tools. 

Tyler McClelland

Operations Manager at Trickle Up

Communications Officer at Trickle Up

Tyler McClelland

Power Up

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Analytics + AI Make Maintenance Easy

Leverage advanced analytics and Merlin AI™, to gain insights into how content is being used, what is getting out of date, which articles are most popular, and continually optimize your knowledge base so only high value, accurate information exists.

Analytics + AI Make Maintenance Easy


Integrate into Agent Workflows for Seamless Experience

Shelf integrates into the workflow of leading contact center solutions and CRMs, enabling users to access Shelf through the platforms they already use.

Integrate into Agent Workflows for Seamless Experience

A Powerful Solution Packed with Benefits

Ensure Accurate, Updated information

Be sure that trusted information is given on each call through smarter algorithms and analytics

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Empower Your Agents, Shorten Handle Times, and Save on the Bottom Line

At Shelf, we're dedicated to helping you achieve your goals for your contact center. Sign up for a free consultation today.

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