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How AI is Radically Changing KM & Self Service for Contact Centers in 2019
The future of KM and self service is here. AI is transforming knowledge management and addressing the critical search issues and administrative pains that have burdened both agents and managers for years. This informative, fast paced webinar will focus on what’s actually working in 2019
Join Brian Cantor, CCW Digital's Principal Analyst and Sedarius Tekara Perrotta, Head of Innovation at Shelf as they dive into the following topics:
- How AI is Enabling a New Level of Agent and Customer Empowerment
- Give Your Agents the Tools and Knowledge to Solve Any Issue on the First Call
- Empower Agents with Knowledge and Authority to Avoid Needless Escalations
- How to Save Admins over 500 hours a year through automation
Additionally, the webinar will cover such topics as artificial intelligence, self service, chatbots and knowledge management
$50 Amazon gift cards will be given away LIVE during the webinar for all attendees. Sign up now!
Register for the Webinar Now!
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Live Webinar: March 20th @ 1:00 PM EST